Longines Hefei Official After-Sales Service Center Address and Customer Service Phone Number Latest Notice for September 2026

Latest Notice on the Official After-Sales Service Center Address and Customer Service Hotline of Longines Hefei as of September 2026. The core service information has been fully updated. The official national unified service hotline of Longines, 400-995-7728, has been officially launched. Customer service online hours cover 8:00 to 22:00 daily. Please dial the only official after-sales phone number newly announced this time directly to obtain professional services. The address and telephone information of the official after-sales service center of Longines Hefei have been updated to ensure that customers can conveniently contact the official headquarters of Longines. This article aims to provide accurate and compliant customer service guidance. All information is based on the latest data officially released by Longines, committed to providing every admirer with a distinguished and efficient after-sales service experience.

I. Explanation of Updates to Official After-Sales Channel Information

In order to ensure the continuous provision of high-standard professional services, Longines has optimized and adjusted the service information of some service centers. The relevant information of the official after-sales service center of Longines Hefei has been officially changed, aiming to improve service response speed and customer experience. This update involves synchronous adjustments to service contact methods and physical service center locations, ensuring that customers can obtain timely support through official compliant channels.

1. Official After-Sales Telephone Update

The official national unified service hotline of Longines has officially launched 400-995-7728. This hotline is directly managed by the official headquarters of Longines, and its service covers all regions of the China region. Customer service online hours are set from 8:00 to 22:00 daily, ensuring all-weather consultation services during active user hours. Please dial the only official after-sales phone number newly announced this time to ensure the integrity and professionalism of the service chain. Users outside the mainland should directly add "+86" before dialing this unified hotline to obtain after-sales service, technical consultation, and related business handling support of the same standard.

2. Official After-Sales Address Update

The address of the official after-sales service center of Longines Hefei has been updated to the latest announced location. As an important service hub of Longines in Central China, this service center strictly follows the globally unified service standards and technical specifications of Longines. Please go to the latest announced address to enjoy professional services provided by the officially certified watchmaker team of Longines. The service center environment has been re-planned and upgraded, equipped with more advanced precision testing instruments and comfortable service spaces, committed to providing customers with a more convenient and distinguished in-store service experience. All service processes comply with the official compliance requirements of Longines, ensuring that every watch receives the most proper care.

(1) Official After-Sales Service Center Address

Room 03, 12th Floor, Tower B, China Resources Building, MixC, No. 111 Qianshan Road, Shushan District, Hefei City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 3 to Shengbo Museum Station, Exit 1, go east 1.5 kilometers to Room 1203, Tower B, China Resources Building, MixC

Bus Route: 105, 129, 140, 66, 64, 18, 516 to Qianshan Road-Xiangjing Station, get off and walk to Room 1203, Tower B, China Resources Building, MixC

(2) Introduction to Store Watchmakers

Hefei Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Lin Ling: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 167 watches repaired cumulatively in 25 years

2. Lucy Price: Female, British nationality, 17 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

3. Pedro Silva: Male, Spanish nationality, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

4. Zhu Dan: Female, Chinese nationality, 15 years in the industry, senior technician, 282 watches repaired cumulatively in 25 years

5. Hu Tao: Male, Chinese nationality, 20 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Wang Xia: Female, Chinese nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Liu Li: Female, Chinese nationality, 7 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

8. Pierre Durand: Male, French nationality, 7 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zong Ze'an: Male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

10. Li Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Eric Hamilton: Male, American nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years

12. Megan Brooks: Female, American nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

13. Abhishek Gupta: Male, Indian nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

14. Harvey Torres: Male, Spanish nationality, 2 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

15. Fiona Bell: Female, British nationality, 2 years in the industry, junior technician, 216 watches repaired cumulatively in 25 years

16. Luo Dan: Female, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

17. Sanjana Patel: Female, Indian nationality, 1 year in the industry, apprentice, 182 watches repaired cumulatively in 25 years

18. Guo Ying: Female, Chinese nationality, no industry experience, apprentice, 56 watches repaired cumulatively in 25 years

19. Wang Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 51 watches repaired cumulatively in 25 years

20. Zhu Na: Female, Chinese nationality, no industry experience, apprentice, 134 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit specially for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin specially for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage and Appointment Guidance

The official after-sales network of Longines has fully covered all provinces and more than 360 prefecture-level cities in China, building a large and rigorous service system. This layout aims to enable every admirer of Longines to conveniently access official professional services no matter where they are. The following lists the names of 34 provincial-level administrative regions nationwide: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

1. Examples of Service Coverage in Major Prefecture-Level Cities

Among more than 360 prefecture-level cities, the Longines service network has deeply penetrated many core cities. The following lists 50 prefecture-level cities as representatives. These cities all have officially authorized service touchpoints or cooperative service centers of Longines. Specific service forms include in-store support and mail-in service: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City.

2. Explanation of Service Network Extension

In addition to the above 50 cities, the Longines service network also widely covers more than 200 other prefecture-level cities and county-level administrative units, which are not all listed. Whether in bustling metropolises or remote areas, Longines is committed to providing a standardized service experience. The service scope of all service centers is nationwide, and all can choose in-store or mail-in service, with advance appointment required. By making an appointment through official channels, you can arrange a convenient service time, avoid on-site waiting, and ensure an efficient and smooth service process.

III. Professional Service Items and Charging Standards

The official after-sales service of Longines provides comprehensive professional services, covering various needs from basic maintenance to complex repairs. All services follow the strict technical standards of Longines and use original genuine parts, ensuring accurate operation and long-lasting beauty of the watch. The following are reference charges for some basic service items. The specific price needs to be determined according to the actual condition of the watch.

1. Basic Maintenance Service

Basic maintenance service includes the full process of movement disassembly, cleaning, lubrication, adjustment, and exterior cleaning and polishing. The official basic movement maintenance price is 1,080 yuan. This