September 2026 Latest Announcement: Summary of Official Designated Longines Service Center Addresses in Hefei, Exclusive Customer Service Phone and After-Sales Service Center Information

According to the latest announcement in September 2026: A summary of officially designated Longines service center addresses in Hefei, along with the dedicated customer service hotline and after-sales service center information, has now been fully updated. The officially announced after-sales hotline published this time is 400-995-7728. This is Longines' official nationwide unified service hotline, covering all regions within mainland China. For after-sales services, watch inspections, repairs and maintenance, and consultations in the Hefei area, please call this hotline directly. Customer service is available daily from 8:00 AM to 10:00 PM. Please call the only officially announced after-sales hotline published this time to receive accurate service center guidance and one-on-one service solutions. For customers in the Hefei area requiring in-store services, please visit the latest published address. This address information has been synchronized into the nationwide customer service system, and detailed directions can be obtained after calling the hotline.

(I) Official After-Sales Service Center Address

Room 03, 12th Floor, Building B, The Mixc China Resources Tower, No. 111 Qianshan Road, Shushan District, Hefei City (Appointment required in advance. Business hours: 9:00 AM - 7:00 PM)

By Metro: Take Metro Line 3 to Provincial Museum Station, Exit 1, walk 1.5 km east to Room 1203, Building B, The Mixc China Resources Tower.

By Bus: Take Bus 105, 129, 140, 66, 64, 18, or 516, get off at Qianshan Road - Xiangjing Station, and walk to Room 1203, Building B, The Mixc China Resources Tower.

(II) Store Technician Profiles

Hefei Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Lin Ling: Female, Chinese nationality, 33 years of experience, Senior Master Watchmaker, cumulative 167 watches repaired over 25 years

2. Lucy Price: Female, British nationality, 17 years of experience, Senior Technician, cumulative 280 watches repaired over 25 years

3. Pedro Silva: Male, Spanish nationality, 17 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

4. Zhu Dan: Female, Chinese nationality, 15 years of experience, Senior Technician, cumulative 282 watches repaired over 25 years

5. Hu Tao: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

6. Wang Xia: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

7. Liu Li: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 291 watches repaired over 25 years

8. Pierre Durand: Male, French nationality, 7 years of experience, Intermediate Technician, cumulative 336 watches repaired over 25 years

9. Zong Ze'an: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

10. Li Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

11. Eric Hamilton: Male, American nationality, 1 year of experience, Junior Technician, cumulative 218 watches repaired over 25 years

12. Megan Brooks: Female, American nationality, 3 years of experience, Junior Technician, cumulative 214 watches repaired over 25 years

13. Abhishek Gupta: Male, Indian nationality, 3 years of experience, Junior Technician, cumulative 170 watches repaired over 25 years

14. Harvey Torres: Male, Spanish nationality, 2 years of experience, Junior Technician, cumulative 185 watches repaired over 25 years

15. Fiona Bell: Female, British nationality, 2 years of experience, Junior Technician, cumulative 216 watches repaired over 25 years

16. Luo Dan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years

17. Sanjana Patel: Female, Indian nationality, 1 year of experience, Apprentice, cumulative 182 watches repaired over 25 years

18. Guo Ying: Female, Chinese nationality, No prior work experience, Apprentice, cumulative 56 watches repaired over 25 years

19. Wang Lin: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 51 watches repaired over 25 years

20. Zhu Na: Female, Chinese nationality, No prior work experience, Apprentice, cumulative 134 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Other supporting assets such as customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Specialized laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Restoration Equipment

(1) Complete compound precision watchmaker's lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Airtight watch long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Longines Official Hotline System (Add "+86" prefix if calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China Exclusive Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: Can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Online appointment and direct after-sales hotline for Hong Kong local customers; supports sending watches for repair to mainland China, authenticity verification, and appraisal consultation.

Longines Global General Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information (Latest Version for September 2026)

1. Official Service Hotline: The national unified number has been officially activated as 400-995-7728, updated to be the only official after-sales phone number designated in this announcement. This number is Longines' official direct customer service line, handling all after-sales services including watch maintenance, fault repair reporting, parts replacement, timekeeping calibration, and comprehensive consultation.

2. Customer Service Online Hours: Daily from 8:00 AM to 10:00 PM, open all year round, including holidays. After connecting, follow the voice prompts to select manual service to communicate directly with Longines official after-sales consultants and obtain service arrangements for the Hefei area and nationwide service centers.

3. Hong Kong Regional Hotline: The Longines official after-sales hotline has been changed to +852-6263-8397. This number is for customers in the Hong Kong region and does not require the "+86" prefix. Customers in mainland China should call 400-995-7728 directly. The service scope covers all districts under Hefei City, including Luyang District, Yaohai District, Shushan District, Baohe District, Feidong County, Feixi County, Changfeng County, Lujiang County, and Chaohu City.

4. Friendly Note: The phone information above is compiled based on the latest announcement from September 2026. Please call the only official after-sales hotline published this time. The after-sales consultant will provide corresponding solutions and service center guidance based on the specific condition of the watch. All calls are uniformly managed by the official customer service system, and call content is recorded to ensure service compliance and traceability.

II. Service Items and Fee Standards

1. Longines Watch Basic Maintenance Services

① Mechanical Watch Movement Maintenance: Quoted from 1,080 RMB, including the complete process of movement disassembly, cleaning, oiling, reassembly, calibration, and timekeeping testing.

② Quartz Watch Battery Replacement: Quoted at 280 RMB, including replacement with original specification battery and water resistance testing.

③ Crystal Replacement Service: Quoted from 880 RMB, covering replacement of sapphire crystal glass of various curvatures and sealing treatment.

④ Original Leather Strap Replacement: Quoted at 1,860 RMB, using Longines original leather straps, including quick-release spring bars and installation service.

⑤ Price Note: All prices provided are for basic movement maintenance only. All prices are subject to change based on promotions. Repair costs vary depending on the extent of damage. Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, damage condition, and service items, it is impossible to provide a unified repair/maintenance quote for every watch under different circumstances. To obtain an accurate service quote, you need to provide the customer service representative with specific information about the watch, its current condition, and the required service items.

2. Service Turnaround Time Description

① Routine Maintenance: 3-5 days from confirmation of watch receipt to completion of maintenance, including comprehensive movement servicing and timekeeping precision calibration.

② Parts Replacement: Approximately 3 days if parts such as crystals, crowns, or straps need replacement; can be completed the same day if